NatWest AI bot Cora to have her employee probation period extended

NatWest AI bot Cora to have her employee probation period extended

  NatWest has recruited an artificial intelligence-powered “digital human” called Cora that will unfortunately have her three month probation period extended due to a series of workplace transgressions.   The ‘highly lifelike’ AI bot is currently able to answer basic verbal questions such as “How do I login to online banking?”, “How do I apply…

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Customer Feedback Form – Fitted kitchen Units

Customer Feedback Form – Fitted kitchen Units

We are constantly trying to improve the level of service we provide, and ask that you take a minute to tell us how we are doing and what we can do to improve. How happy are you with the job we have just completed?  (1 = delighted – 5 = very unhappy) 1 2 3…

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Customer Feedback Form – Staircase Installation

Customer Feedback Form – Staircase Installation

We are constantly trying to improve the level of service we provide, and ask that you take a minute to tell us how we are doing and what we can do to improve. How happy are you with the job we have just completed?  (1 = delighted – 5 = very unhappy) 1 2 3…

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Monarch Airlines still ahead of Ryanair in customer satisfaction league tables

Monarch Airlines still ahead of Ryanair in customer satisfaction league tables

  Monarch Airlines is still marginally ahead of fierce rival Ryanair in the customer satisfaction league tables despite going into administration and leaving 110,000 passengers stranded overseas.   Efforts are continuing to bring back holidaymakers after the carrier went bust having racked up £60million in losses this year, but the majority of Monarch customers that…

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How to deal with difficult customers like Craig Feldspar from Malcolm in the Middle would

How to deal with difficult customers like Craig Feldspar from Malcolm in the Middle would

If you’re lucky / unfortunate (delete as appropriate) enough to work in retail, you’ll know that difficult customers are part and parcel of the daily grind. Whilst it’s too easy to immediately lose your temper and start insulting shoppers every time they annoy you, your commitment to your employer and more importantly, to paying the…

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United Airlines to defenestrate passengers travelling in business class

United Airlines to defenestrate passengers travelling in business class

  United Airlines will throw its business class passengers out of the plane’s exit doors soon after take-off in a bid to further consolidate its reputation for high level customer service.   The airline’s motto, ‘Fly the friendly skies,’ was put into practice this week when a man was pulled out of his seat by…

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