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floating mobile phone

 

We are constantly trying to improve the level of service we provide, and ask that you take a minute to tell us how we are doing and what we can do to improve.

How happy are you with the job we have just completed?  (1 = delighted – 5 = very unhappy)
1 2 3 4 5√
How happy are you with our overall performance since we started working with you?
1 2 3 4 5√

 

I have given the scores above because:
…….because – where do you want me to start? We are a household name retailer whose customers trust us to sell products of the highest quality. Our reputation has been established over many years but it would appear that by stocking your ‘floating’ mobile phone, our usual high standards have been compromised. Your phones float in the same way that pigs fly – they don’t! (See picture attached).
You could make me even happier by.:

Returning the money we paid you for 5000 units and reading the trade descriptions act – in particular the part devoted to misleading consumers as to what they are spending their money on.

Any other comments?
You should consider pivoting your business model and market your phones as ship’s anchors……..

 

 

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