We are constantly trying to improve the level of service we provide, and ask that you take a minute to tell us how we are doing and what we can do to improve.
|How happy are you with the job we have just completed? (1 = delighted – 5 = very unhappy)|
|How happy are you with our overall performance since we started working with you?|
|I have given the scores above because:
The first thing I want to say is why stop at the number 5? If you really want to get a true steer of how disgruntled your customers feel as a result of your galactically shoddy workmanship, it seems odd that you would set an upper limit so close to the polar opposite option which is the fans having the ability to see their favourite team play football every week.
I’m not sure how long your company has been trading in the construction industry, but your previous reputation would suggest you have at least a faint idea of where to build a wall in a football stadium. When we asked for, ‘a wall that provides extra security for the home fans,’ we at no point suggested there should be a trade off between what we’re asking for and being able to see the f*cking match. I’m sure if our club’s fans wanted to spend 90 minutes on a Saturday afternoon staring at concrete, they wouldn’t spend their hard earned cash on a season ticket with our football club.
The great irony in all of this is the greater security is required because the area of the grandstand that you’ve so skilfully rendered utterly useless was meant for VIPs and people in wheelchairs and we’ll now probably have to stick them in with the away fans!!
|You could make me even happier by:
Tearing the f*cking wall down and reading the stadium blueprints the correct way up.
|Any other comments:
Our team’s performance last week was so bad that we could’ve done with your godforsaken wall around the entire f*cking pitch!!