FAQs

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Frequently asked questions:

 

Is The W1nners’ Club a trustworthy business?

Despite writing hilarious content for our website, we’re actually quite a serious bunch when it comes to doing business. Just like you we all have bills to pay and would never do anything to jeopardise our relationship with our customers. We are registered in the UK under Company Number: 10077357 and our full contact details are available on our contact page should you need to get in contact with us for any reason.

 

Is it safe to make online transactions on The W1nners’ Club website using a credit card?

We are a Paypal partner and as such are bound by their terms and conditions. On top of that, we are fully compliant with UK data protection laws so all your personal information will be completely safe because we are required to protect you – the customer, by law.

 

How long do I have to wait for my package to arrive if I order a product from The W1nners’ Club?

Our delivery time for standard shipping is 3-5 working days. We also have an express shipping option that guarantees delivery within 1-3 days.

 

What do I have to do to qualify for free shipping?

All you have to do to qualify for free shipping is spend £70 or more and use the coupon code: phreeshipping in the checkout box and your shipping charges will be subtracted from the total amount at checkout.

 

Do I have to pay using a Paypal account?

No – you can either pay using a paypal account or you can use a credit or debit card directly.

 

What if I don’t like the items I’ve bought?

Although we very much doubt it will happen, in the event that you are not satisfied with the products that we have sent you, simply return them to us within 30 days of purchase and we’ll be happy to either replace them for you, or provide you with a full refund. All we ask is that you return the products in the same condition that you received them and we’ll be more than happy to accept the return without any quibble whatsoever. The return address is on our contact page.

 

Can I purchase products from outside the UK?

Yes – we are currently able to fulfil product orders from across the whole of Europe.

 

Where can I purchase The W1nners’ Club’s books?

All our books are available worldwide via the Amazon website of the respective country you are based in.

 

How cast-iron is your next day delivery guarantee?

We offer next day delivery at no extra cost for any greeting card on orders placed before 12 noon to be delivered in the UK. Any other products you place in the same order will also qualify for next day delivery providing it meets the conditions required for the order time. If you place an order with us after 12 noon, we will still endeavour to deliver the package on the next day, but for logistical reasons this guarantee will be less cast-iron.